Returns policy

We only accept returns for refund or exchange for items damaged in transit or missing in parts. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a refund or exchange, you must first email us at - orders [at]littlelusso[dot]com[dot]au, to alert us of the damage, then return the damaged item to us. Upon receipt of the damaged item we will ship out a replacement to you. To complete your return, we will also require a receipt or proof of purchase. 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or possible rejection of your refund. If it is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at - orders[at]littlelusso[dot]com[dot]au.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are discovered to be defective or damaged within 30 days of your purchase. Simply send us an email at - orders[at]littlelusso[dot]com[dot]au, to notify us and your item to P.O. Box 323 Macarthur Square New South Wales 2560 Australia. 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

When you are shipping the items, we would suggest that you consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.