Returns policy

We only accept returns for refund or exchange for items damaged in transit or missing in parts. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a refund or exchange, you must first email us at orders@littlelusso.com to alert us of the damage, then return the damaged item to us. Upon receipt of the damaged item we will ship out a replacement to you. To complete your return, we will also require a receipt or proof of purchase. 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or possible rejection of your refund. If it is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at orders@littlelusso.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@littlelusso.com and your item to P.O. Box 339 Cammeray New South Wales 2062 Australia.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

When you are shipping the items, we would suggest that you consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Care Guides

Make sure you're armed with the right advice to maximise the use of your leather cleaning and conditioning products, download your very own user guide below.

Apple Brand Leather Cleaner          
Apple Brand Leather Care (Conditioner)

Leather Milk No. 1 Conditioner
Leather Milk No. 2 Cleaner
Leather Milk No. 3 Water Protectant
Leather Milk No. 4 Car Conditioner
Leather Milk No. 5 Furniture Conditioner
 
Saphir Shoe Care Guide     
Saphir Ultimate Shine Guide

In the meantime, some general rules on leather care and protection.

 

 

 

 

1. Cleaning

Regular leather cleaning prevents the build-up of dust, dirt, mildew and bacteria. Use your clean fingertip to gently rub out the scratch as the natural oils from your skin will remove most small scratches. To remove dirt, grime or surface residue, use a soft damp cloth. Gently rub for removal. For a deeper clean, use a cleaner to help preserve the natural lubricating oils instead of stripping them. Cleaning is an irreversible process and therefore, thorough consideration should be made before any such attempt. Do not use coloured rags that are not dye-colourfast as the dye may come off onto your leather. 

General Leather Care Guide

2. Maintaining

Leather, like our skins, loses suppleness in time if it is not provided with regular nourishment. Use a wax-free leather conditioner that will work on nourishing and restoring the flexibility and suppleness of your leather article. To waterproof your leather, protect it with a layer of "guard" while maintaining the leather's breathability. 

3. Storage

Leather is a natural material and should be stored in a breathable, non-plastic or non-porous container, to prevent the growth of mildew and bacteria. If you have to store it in a garment bag, make sure to keep it open for ventilation. 

Avoid at all cost: